My battery won’t hold a charge/my scooter keeps dying

If your scooter keeps dying or not fully charging, you will want to start with checking your charger. The charger could have a poor connection, or we may need to diagnose the battery.

Charger

1. Unplug charger from wall outlet.
2. Check the scooter connection plug on the charger look inside end of plug to see if the pins are the same length. If one is shorter, your charger is not connecting to the scooter and will need to be replaced.
3. Check the fuse of the charger to ensure that it does not need to be replaced. 2amp chargers (silver color) have two fuses, one on front of charger and one incorporated into socket where power cord connects. 5amp and 9amp chargers (black color) have one fuse located on front of charger. If fuse is blown replace fuse with replacement fuses included in the cardboard box that the charger came in.
4. If you have a second scooter, try the charger in the second one to help diagnose charger. NOTE: make sure you are using the correct charger with the correct battery or you can damage the battery.
5. Wiggle the connections, if this works, you may only need a new cord.
6. If you have a silver 2amp charger disconnect the charger from the wall and plug the charger into the scooter or battery only. You should have one of the two lights showing red, this indicates the charger is making a good connection to the scooter. If this is not the case, you will need to open a support ticket with Phat Scooters® for additional troubleshooting.
7. If the charger is now working, allow it to fully charge the battery. When the fan turns off on the charger and light turns green, your scooter is fully charged.

Battery

If the charger is working properly but your scooter continues to lose its charge below your scooter’s range, complete the steps below for initial troubleshooting of your battery.

Keep in mind, if you have GPS or Rockford Fosgate speakers, your battery range is impacted. Your GPS is constantly drawing a small amount of power. If you do not turn off your Rockford Fosgate speakers while not in use, it is also continuously drawing out power.

1. Fully charge the scooter battery.
2. Take your scooter out for a ride and note how far you get when the first green battery light goes out. If it is less than 1 mile, your battery may be bad.
3. When you return, plug the charger in and note the following:
   1. What lights are shown on the charger?
   2. Does the fan turn on?
   3. Approximately how long the charger runs before it shuts off. If the charger is on for a short period of time (less than 10 minutes), your battery may be bad.

If the above troubleshooting did not resolve your concerns, please email support@phatscooters.comto open a support ticket. In order to expedite the process, please provide the following information:

1. Contact Information
2. Wheel ID or Original Scooter Order # (if available)
3. Scooter Model and Purchase Year
4. Description of Problem (attach pictures and videos if possible)
5. Description of what troubleshooting you’ve already completed

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